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Frequently Asked Questions

What are your shipping terms? TOP

Most orders ship within 24-48 hours, if in current stock. Freight, handling and insurance charges will be added to the order.  UPS Next-day and 2nd-day air shipments are available upon customer request as long as order is placed before 10 AM Central time for same day shipping, please call us. and it's vendors shall not be liable for any delay in the delivery or shipment of goods, or for any damages suffered by reason of such delay or damaged caused by freight handling. also reserves the right to modify shipment cut-off times and to select alternate carriers.  We do reserve the right to change shipping methods IF we see that we can get the product to your customer in a more timely manner at a comparable cost.  We ship only to US and Canada addresses at this time.  No other international orders will be accepted.

What are your shipping rates? TOP

Shipping Rates are figured by Weight according to the US Postal Service and UPS
Rates are available for:

First Class Shipping - US
Priority Mail Shipping - US
Express Shipping - US (if available)
First Class International - Canada
Priority Mail International - Canada

You may choose the preferred method of shipping and your cost at checkout.

What Shipping Carriers Do You Use? TOP

All orders are shipped via UPS or USPS.

When will my order ship? TOP

Orders normally ship within 24-48 hours, however some personalized or special order items may take 7-10 days.  Special order items are indicated as such in our on-line catalog.  Please make sure you are aware if an item is personalized or special order.

My package hasn't arrived yet - can it be traced? TOP

Yes. Login to your account and click on Order Status for tracking information.

Is there a restocking fee for return merchandise? TOP

We charge a 25% restocking fee on any order returned, refused or considered undeliverable.

What payment methods do you accept? TOP

Credit Cards:
We accept Visa, MasterCard, American Express, and Discover.

We accept all forms of PayPal Payment.  If paying by check through PayPal, Your check must clear PayPal's system BEFORE your products will be shipped.

What is your claim/return policy? TOP

  • We will accept returns on defective or damaged merchandise provided the claim is made within 48 hours of receipt of the product.  Damaged and/or defective merchandise will be replaced or refunded.  All other returns will be accepted for exchange, or account credit, provided a return authorization number has been requested within 7 days of customer's receipt of merchandise. 
  • If you have a problem or discrepancy with an order, contact our customer service department immediately.  Please have your order number when you call.
  • Absolutely NO returns on printed, washed, or decorated merchandise. Garments must be inspected before printing.
  • All claims for shortages, damages, etc., must be made within 72 hours of receipt of merchandise.
  • All returns must be made within 7 days of customer's receipt of merchandise.
  • Absolutely NO CASH REFUNDS.  
  • All returns subject to a 25% restocking charge in addition to freight charges.
  • Special Order and Custom Made Items are subject to a 30% restocking charge in addition to freight charges.  Custom Made orders CAN NOT be cancelled after 24 hours.
  • All unclaimed or refused shipments are subject to a 15% restocking charge, in addition to freight charges.
  • No returns will be accepted by our warehouse without a valid return authorization number issued by one of our customer service representatives.
  • Defective merchandise must return to us with a piece of tape indicating the location of the flaw.
  • Availability of merchandise is subject to change or discontinued without notice.
  • and our vendors reserve the right to change any of the above policies and procedures at any time without prior notice.

Returns Should have RA# clearly printed on the outside of the package and be addressed to:

Returns Dept
Fulfillment Center
5022 190 RD
Kensington, KS 66951

What is your privacy policy? TOP

The personal information you provide will never be used by anyone not employed by or our vendors.  Financial information that is collected is used only for the current order. does NOT keep financial or credit card information on file. 

If you have placed an order at, we or our vendors may from time to time use the email address you provided to send you updated information about products and offerings.  If you do not wish to receive such updates you can remove your address from the mailing list.

What is your order cancellation policy? TOP

Orders may be cancelled at any time as long as they have not already gone to the shipping department.  Special order items will incur a 30% cancellation fee if item has already been ordered.  Custom Made items can not be cancelled after 24 hours.  No cancellation fee will be incurred on special order or custom made items if cancellation is within 12 hours of receipt of order. 

Do you have backorders? TOP

Out-of-stock items will be back-ordered upon customer request.  We will attempt to notify you if any item on your order is not in stock or if there is a shortage with your order.  We reserve the right to substitute like items in event of out of stock or discontinuation of an item.  Only an item of equal quality and value will be substituted.

What is you bedding return policy? TOP

We cannot accept returns of merchandise that are used, laundered, or soiled. Items that are special ordered are not returnable. Health department regulations do not permit us to accept open packages of bedding including: sheets, duvets, mattress pads, pillowcases, and pillows for refund or credit. If your order contains bed sheets or duvet cover set, these are only returnable if they have not been removed from zippered package. Orders with Bed sheets or Duvet Cover Sets that have been unfolded and/or washed are not returnable.